Returns & FAQ – StrikeCore Percussion

Returns & Exchanges:

We stand behind the quality of every StrikeCore Percussion product. If something isn’t right, we’ll make it right.

Return Policy:

• Returns are accepted within 30 days of delivery

• Items must be unused and in original condition

• Customer is responsible for return shipping unless the item arrived damaged or defective

Exchanges:

• Need a different size or product? We offer easy exchanges within 30 days

• Contact us before sending anything back so we can get you taken care of fast

Damaged or Defective Items:

• If your order arrives damaged, contact us within 7 days with photos

• We’ll replace it or issue a refund with no hassle guaranteed

How to Start a Return:

Email us at strikecorepercussion@gmail.com with:

• Your order number

• Reason for return

• Photos (if applicable)

We’ll respond quickly with next steps.

Shipping Information:

Processing Time:

• Orders are processed within 2–5 business days

U.S. Shipping:

• Standard shipping times: 3–7 business days

International Shipping:

• Delivery times vary by location (typically 7–21 business days)

• Customers are responsible for any customs fees, import taxes, or duties

Important Note on Tariffs:

Due to current U.S. tariffs and international trade regulations, some orders may be subject to additional fees upon arrival in your country. These charges are not controlled by StrikeCore Percussion and are the responsibility of the customer. We recommend checking with your local customs office for more details before ordering.

Frequently Asked Questions (FAQ):

Are your drum pads high quality?

Yes. Every StrikeCore pad goes through a 4-stage quality inspection to ensure durability, consistency, and performance.

What makes StrikeCore different?

We focus on precision, feel, and durability built by drummers, for drummers. No shortcuts, no cheap materials.

Do you restock items?

Yes. If something is out of stock, we’re likely already working on the next batch. Stay tuned or contact us for updates.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After that, your order may already be in production or shipping.

Do you offer refunds?

Yes. If your return meets our policy requirements, we’ll issue a refund to your original payment method.

How can I contact you?

Email us at strikecorepercussion@gmail.com and we’ll get back to you as soon as possible.